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Terms & Conditions
Welcome to COOLPAY INDIA DIGITAL SERVICES PRIVATE LIMITED (“Company”, “Coolpay”, “we”, “our”, or “us”). By accessing or using our website and services, you agree to comply with these Terms & Conditions. If you do not agree, please do not use our website or services.
1. About Us
Company Name: COOLPAY INDIA DIGITAL SERVICES PRIVATE LIMITED
CIN: U82990MP2025PTC076712
Registered Office: H.NO. 6, Vrindavan Colony, Rohtas Nagar, Khajuri Kalan, Bhopal, Madhya Pradesh – 462022
Email: admin@coolpayindia.com
Support: support@coolpayindia.com
Phone: +91 83192 33470
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2. Services
We provide digital consulting and business support services, including but not limited to:
* Payment gateway readiness consulting
* Website compliance reviews
* Website development
* Technical consulting
* Business verification guidance
* Documentation assistance
* Policy drafting
* API integration guidance
* Digital business consulting
The exact scope of work depends on the service selected by the client.
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3. Eligibility
You must be legally competent to enter into a binding contract under the applicable laws of India.
By using our services, you confirm that the information you provide is accurate and complete.
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4. User Responsibilities
You agree to:
* Provide accurate and complete information.
* Cooperate during the service process.
* Submit genuine business documents where required.
* Use our website only for lawful purposes.
* Not attempt to gain unauthorized access to our systems.
* Not misuse or disrupt our website or services.
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5. Payments
Fees for services will be communicated before project commencement.
Payment terms may vary depending on the selected service.
Applicable taxes, including GST where required, shall be payable by the client.
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6. Cancellation & Refunds
Cancellation and refund requests shall be governed by our Refund & Cancellation Policy available on the website.
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7. No Guarantee of Payment Gateway Approval
COOLPAY INDIA DIGITAL SERVICES PRIVATE LIMITED provides consulting, website improvement, compliance guidance, and technical assistance only.
We do not guarantee approval, faster approval, preferential treatment, or acceptance by any payment gateway, bank, financial institution, regulator, or third-party service provider.
All approval decisions are made independently by the respective organizations based on their own policies and verification processes.
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8. Intellectual Property
All website content, graphics, logos, documents, reports, designs, software, and materials developed by the Company remain our intellectual property unless otherwise agreed in writing.
Clients may not reproduce, modify, distribute, or commercially exploit our content without prior written permission.
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9. Third-Party Services
Our services may involve interaction with third-party platforms, payment gateways, banks, hosting providers, communication tools, analytics services, or government portals.
We are not responsible for the availability, performance, policies, decisions, or actions of such third-party services.
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10. Limitation of Liability
To the maximum extent permitted by law, the Company shall not be liable for:
* Rejection of any payment gateway application.
* Delays caused by third parties.
* Business losses or loss of profits.
* Indirect or consequential damages.
* Website downtime caused by external providers.
* Delays resulting from incomplete client information.
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11. Confidentiality
Information shared by clients will be handled with reasonable care and used only for providing requested services, subject to applicable laws and our Privacy Policy.
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12. Suspension or Termination
We reserve the right to suspend or terminate services if:
* False information is provided.
* Fraudulent activity is suspected.
* Payments remain outstanding.
* These Terms are violated.
* Services are requested for unlawful purposes.
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13. Changes to Terms
We may update these Terms & Conditions at any time. Continued use of our website after changes constitutes acceptance of the revised Terms.
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14. Governing Law
These Terms shall be governed by and interpreted in accordance with the laws of India.
Any disputes shall be subject to the exclusive jurisdiction of the competent courts in Bhopal, Madhya Pradesh.
15. Contact Information
COOLPAY INDIA DIGITAL SERVICES PRIVATE LIMITED
Email: admin@coolpayindia.com
Support: support@coolpayindia.com
Phone: +91 83192 33470
Registered Office:
H.NO. 6, Vrindavan Colony,
Rohtas Nagar,
Khajuri Kalan,
Bhopal,
Madhya Pradesh – 462022
India.
Refund & Cancellation Policy
This Refund & Cancellation Policy applies to all services offered by COOLPAY INDIA DIGITAL SERVICES PRIVATE LIMITED.
1. Nature of Services
We provide digital consulting, website development, compliance assistance, business advisory, technical support, and related professional services.
2. Cancellation
Clients may request cancellation before work has commenced.
Once project execution has started, cancellation requests will be reviewed based on the work completed.
3. Refunds
Refunds are considered on a case-by-case basis.
Refunds generally will not be available where:
* Consultation has already been delivered.
* Digital documents have been prepared or shared.
* Website development work has commenced.
* Technical implementation has begun.
* Custom services have been completed or partially delivered.
If a refund is approved, it will be processed through the original payment method within a reasonable period.
4. Non-Refundable Services
The following are generally non-refundable once delivered:
* Consultation Fees
* Website Audits
* Compliance Reports
* Custom Documentation
* Website Development Work
* Technical Integration Services
* Digital Deliverables
5. Project Delays
Client delays in providing information, approvals, or required documents may impact project timelines and shall not be treated as grounds for a refund.
6. Contact
For refund or cancellation requests, contact:
Email: admin@coolpayindia.com
Support: support@coolpayindia.com
Phone: +91 83192 33470
COOLPAY INDIA DIGITAL SERVICES PRIVATE LIMITED
Bda colony, Bda Colony, Salaiya, Bhopal, Madhya Pradesh, India
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